ClickCease
top of page
Australian Husband Wife Couple Sleeping Reading Split Queen Adjustable Bed.png

100 Night Comfort Guarantee

Our Soflex Mattresses have been informed by more than 15 years of market research, product development and innovation and are the perfect match for our premium adjustable beds.

 

Our Soflex Pressure Care Mattress and Soflex Hybrid Mattress offer two distinct levels of comfort and have proven to accommodate Australians of all shapes and sizes with a diverse range of needs.

 

We're so confident that you will love your new Soflex Mattress, we offer a Comfort Guarantee on eligible purchases that gives you the right to request a mattress exchange if you're not completely satisfied. That way, you can shop online with that extra peace of mind! 

Terms & Conditions​

​

  1. Subject to any exclusions below, our 100 Night Comfort Guarantee policy is applicable to purchases made on or after 10 October 2024 and replaces our former "100 Night Mattress Trial" policy.

  2. If you decide you would like to exercise your rights under this policy, you must:

    1. sleep on your first mattress/es for at least 60 nights from the date of delivery; 

    2. rotate your mattress/es (top to bottom) every 2 weeks from the date of delivery;

    3. notify us by email of your request for exchange between 60 and 100 nights from the date of delivery;

    4. wait to receive further instructions and a Returns Merchandise Authorisation Number (if applicable) from us.

  3. The following purchases of mattresses are expressly excluded from this Policy:

    1. Mattresses flagged as floor stock, ex-display, discontinued or clearance stock; 

    2. Mattresses previously tested or trialed by you or another person on your behalf;

    3. Mattresses approved by your appointed Assistive Technology Advisor and funded by your NDIS or Home Care Package plan; or

    4. Mattresses that have been damaged, stained, ripped, torn, burnt, contaminated, infected or soiled in any way.

  4. You may be required to supply photos of the mattress you would like to exchange as proof of its acceptable condition, so we strongly recommend using a mattress protector at all times. You may also be required to repackage, label and return the mattress to your nearest depot, so we recommend retaining the plastic wrapping and corner guards supplied on delivery. 

  5. If you cannot return the mattress in its original packaging, you will need to find a suitable alternative at your own cost. Similarly, if you are physically incapable of preparing the mattress to be returned, you may need to find someone who can at your own cost. We will do our best to help you.

  6. Unless otherwise agreed in writing, your right to request an exchange under this policy is limited to one mattress exchange per sales order and you may be liable to pay the home delivery fee on the second mattress prior to dispatch. 

  7. ​Any mattress returned to us outside of the terms of this Policy will be deemed unauthorised and ineligible for exchange. We will not be responsible for any loss or damage you suffer as a result of the unauthorised mattress return.​​

  8. We trust that all requests for exchange under this Policy are made in good faith. If, however, we have reason to believe that this Policy is being abused or that a request is not being made in good faith for whatever reason, we reserve the right to refuse such request and any decision we make is final.

bottom of page