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40-Day In Home Trial

Take the time to get to know your product. If something is not quite right, you may be able to request a refund or exchange under our 40 Day In Home Trial policy.

For over 15 years, Superior Lifestyle has helped tens of thousands of Australians improve the quality of daily life with our premium range of Adjustable Beds and Lift Assist Chairs.

 

Built by the world's leading manufacturers, our products are registered medical devices that deliver high quality and functionality for private use in the home environment.

 

Our acute focus on design and aesthetic has afforded so many clients the dignity and autonomy they deserve, which is why we have full confidence in our products and are proud to offer a 40-Day In Home Trial on the terms and conditions set out below.

Terms & Conditions

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  1. Subject to any exclusions below, our 40 Day In-Home Trial policy is applicable to all purchases made on or after 10 October 2024 and replaces our former Change of Mind Returns Policy.

  2. If you decide you would like to exercise your rights under this voluntary policy, you must:

    1. notify us by email of your request for return within 40 days from the date of delivery;

    2. wait to receive a Returns Merchandise Authorisation Number from our customer service team; 

    3. prepare the item for return in its original packaging with the same instructions and materials supplied on delivery; 

    4. return the item at your own cost to our warehouse in Brisbane, Queensland within 14 days of being issued the Returns Merchandise Authorisation Number.

  3. The following purchases and/or products are excluded from this Policy and ineligible for return:

    1. Purchases financed by Payright, Humm, Elevant or Latitude; 

    2. Products flagged as floor stock, ex-display, discontinued or clearance stock; 

    3. Products tested or trialed by you or another person on your behalf;

    4. Products approved by your appointed Assistive Technology Advisor and funded by your NDIS or Home Care Package plan;

    5. Products that cannot be returned in their original condition or packaging materials; 

    6. Products made to order, customised, altered or modified at your request.

  4. If you cannot return the item in its original packaging materials, you will need to find a suitable alternative at your own cost. Similarly, if you are physically incapable of preparing the item to be returned, you will need to find someone who can at your own cost. We will do our best to help you. 

  5. A refund will be processed once the item has been returned to us and assessed for any damage and/or diminished value. We will endeavour to assess the items within 7 calendar days of their return to our National Distribution Center.

  6. The refund amount is limited to the final price paid for the product and we reserve the right to deduct any charges incurred by us in performing our obligations under the sales agreement and specified on your tax invoice. You may also be liable for any damage or diminished value of the items returned. 

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